At Royfie, our customers are truly at the heart of everything we do. We hold you in the highest regard and are committed to ensuring your satisfaction with every purchase.

Should you find that your jewelry piece (or pieces) arrives in a broken, defective, or tarnished condition, we want to make it right for you. Please reach out to us and be sure to provide the following essential details:

1. Use the order number as the subject of your message.
2. Include a brief yet clear description of the issue you've encountered.
3. Attach photos that clearly show the issue.

Our warranty covers such occurrences for up to 6 months from the date of purchase. Once we receive your message along with the required information, our highly trained product care specialist will carefully evaluate the details and determine the best course of action to resolve the matter promptly and fairly.

Rest assured, we're here to support you and ensure that you can enjoy your jewelry without any concerns.